Privacy Policy

1. Who we are

The Immersion Project is a UK-based customer experience, research, training, events and speaker business. For privacy enquiries, contact sue@theimmersionproject.co.uk. Our business is based in Calverton, Nottingham, England.

2. Information we may collect

Depending on how you use our website or work with us, we may collect your name, email address, telephone number, organisation, job title, enquiry details, booking or project information, correspondence, and any other information you choose to provide.

We may also receive technical information such as IP address, browser type, device information, pages visited, approximate location and website usage data through cookies or analytics technologies.

3. How we use personal information

We may use personal information to respond to enquiries; discuss, quote for and deliver services; manage projects, events and speaker bookings; maintain business relationships; improve our website and services; keep our systems secure; and comply with legal, regulatory or accounting obligations.

4. Our lawful bases

Where required by UK data protection law, we rely on one or more lawful bases including your consent, taking steps at your request before entering into a contract, performance of a contract, our legitimate business interests, and compliance with legal obligations.

5. Sharing information

We do not sell personal information. We may share information where reasonably necessary with trusted service providers, hosting and technology suppliers, event or production partners, professional advisers, analytics providers, or public authorities where required by law. We expect suppliers processing personal data on our behalf to protect it appropriately.

6. International processing

Some technology providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are used as required by applicable law.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual and legitimate business requirements.

8. Your rights

Depending on the circumstances, you may have rights to access your personal information, correct inaccurate information, request deletion, restrict processing, object to processing, receive certain data in a portable format, and withdraw consent where processing is based on consent.

You also have the right to raise concerns with the UK Information Commissioner’s Office (ICO).

9. Cookies

Our website uses cookies and similar technologies. Please read our Cookie Policy for more information and for details about managing your preferences.

10. Security

We use reasonable organisational and technical measures intended to protect personal information from unauthorised access, loss, misuse or disclosure. No internet-based system can be guaranteed to be completely secure.

11. Changes to this policy

We may update this Privacy Policy when our services, website or legal obligations change. The latest version will always be published on this page.

12. Contact us

For privacy questions or requests, email sue@theimmersionproject.co.uk.